Refund Policy

Last updated: 5 August 2026. We want you to be completely happy with your AtlasTV subscription. This policy explains when and how refunds are provided.

1. 7-day satisfaction guarantee

If you experience a technical problem we are unable to resolve within the first 7 days of your subscription, you may request a full refund. We simply ask that you contact us and give our support team a fair chance to fix the issue first — most problems are solved in minutes.

2. How to request a refund

Contact us by email at support@atlastv.uk or on WhatsApp within the 7-day window, describing the issue and including your order details. Approved refunds are returned to your original payment method, usually within 5–10 business days.

3. When refunds do not apply

• Requests made after the 7-day guarantee period has ended.
• Issues caused by an inadequate internet connection, incompatible hardware, or factors outside our control.
• Where you have declined to let our support team attempt to resolve the problem.
• Accounts suspended or terminated for breach of our Terms & Conditions (for example, sharing or reselling credentials).

4. Free test

Whenever possible, we recommend requesting a short trial before committing to a longer plan. Testing the service on your own devices and connection is the best way to ensure it meets your expectations.

5. Contact

Any questions about refunds? Reach us at support@atlastv.uk or on WhatsApp — we're here 7 days a week.